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Voice agents

Answer every caller in the language they call in.

Any language on one number. It listens, replies in the caller’s language, and escalates to a bilingual member of staff when a conversation needs one.

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£2,000
Timeline
Live in 3 weeks
You own
The code, from day one
Multilingual voice agent: an example of the finished system
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3D illustration for Multilingual voice agent: One agent that speaks any language and switches the moment the caller does.

This is for you if

  • Your customers are in the UK, the Gulf, Pakistan or any community where the first language is not English.
  • You lose calls because nobody on shift speaks the caller’s language.
  • You want one consistent standard of service in every language you serve.

What it costs you now

What the problem really costs.

A caller who cannot be understood hangs up

If the first ten seconds are in the wrong language, the caller leaves — and does not call back.

Bilingual staff are rare and busy

The person who speaks Arabic or Urdu is also doing three other jobs, and is on holiday when it matters.

Translation tools do not sound like you

Word-for-word translation misses courtesy, register and local phrasing that make a business sound trustworthy.

How it works

How we build it, step by step.

Four stages, each with something you can see and approve before we move on.

  1. We choose languages and dialects

    Gulf or Levantine Arabic, Urdu as spoken in your region, English accents your callers use. We say honestly where accuracy is lower.

  2. We write native scripts, not translations

    Each language gets its own opening, politeness and phrasing, reviewed with a native speaker you trust.

  3. We test on real audio

    Before launch we run recorded calls in each language and measure what the agent understood and what it missed.

  4. We route to the right person

    When a call needs a human, it goes to someone who speaks that language, or a message is taken in the caller’s language.

What you walk away with

Everything is yours.

Source files, documentation, accounts and keys transfer to you. Ongoing support is a choice, never a dependency.

  • Native-language scripts, reviewed
  • Automatic language detection
  • Per-language escalation routing
  • Transcripts with translation to English
  • A tested accuracy report per language
  • Right-to-left support in any written follow-up

Best fit

Works especially well for.

See it built

Straight answers

Multilingual voice agent: your questions, answered.

Which languages can the agent speak?

Any language you need. English, Urdu and Arabic are the ones we configure and test as standard; for every other language we test with native speakers, and we tell you before you commit if the accuracy is not good enough for your use.

Does it understand regional dialects and accents?

Often, but not perfectly. That is why we test on recordings of your real callers and report the results honestly, rather than promise something general.

Can I read what was said in English?

Yes. Every call is transcribed in the original language and translated into English alongside it, so your whole team can follow along.

Is this the same agent I can try on your site?

Yes. Raxo, the agent on devraxo.com, is built on the same approach and speaks the same three languages — talk to it and judge for yourself.

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