Reviewing calls is a lottery
Managers listen to a few random calls and hope they are representative. The expensive mistake is usually in a call nobody heard.
Voice agents
Listen to every call without listening to any of them.
Every conversation transcribed, summarised into your CRM and scored against what good looks like. The calls that need your attention are on top of the list.
- From
- £990
- Timeline
- Live in 2 weeks
- You own
- The code, from day one
Google Calendar Microsoft 365 HubSpot Zoho CRM Pipedrive Salesforce WhatsApp Business SMS Call recording SIP and phone numbers Slack Email
This is for you if
- Your team takes many calls and you can only review a handful.
- You suspect leads are lost on the phone but cannot prove where.
- You need a record of what was promised and said, for training or compliance.
What it costs you now
What the problem really costs.
Promises are lost
A commitment made on the phone — a price, a date — is gone unless someone typed it up.
Training has no material
The best way to coach is to play the real call, but finding it takes longer than the coaching.
How it works
How we build it, step by step.
Four stages, each with something you can see and approve before we move on.
-
Connect the calls
We connect your phone system or call recorder so each call is captured automatically with caller and agent identified.
-
Define what good looks like
Your checklist — greeting, discovery, next step, compliance wording — becomes the scoring rubric.
-
Summarise into the CRM
Each call becomes a short summary, an outcome and any follow-up tasks, attached to the right contact.
-
Surface what matters
A weekly view of the calls worth listening to: missed opportunities, complaints, standout moments.
What you walk away with
Everything is yours.
Source files, documentation, accounts and keys transfer to you. Ongoing support is a choice, never a dependency.
- Searchable transcripts
- Scoring against your checklist
- CRM call summaries and tasks
- Alerts for risk and opportunity
- A weekly management view
- Retention settings that fit your policy
Best fit
Works especially well for.
Straight answers
Call analytics and QA: your questions, answered.
Does it work on calls taken by people, not just AI?
Yes. It analyses any recorded call, whether a person or an AI agent handled it.
Is it allowed to record and transcribe calls?
Call recording rules differ by country and by call type. We configure recording notices and retention to match your obligations, and you decide how long data is kept.
Can I customise what gets flagged?
Yes. The rubric is yours: add the phrases that must be said, the words that signal a complaint or a buying intent, and the thresholds that matter to you.
Where is the data stored?
In your accounts where possible. We state exactly where each piece of data lives before you sign off.
Often paired with
More from this area.
-
AI receptionist
Answers your business line on the first ring, books the job, and hands over to a person when it matters.
from £1,900 -
Ops dashboards and reporting
Live dashboards built from your own data, so the weekly number takes seconds instead of a morning.
from £1,500 -
Sales pipeline automation
Routes leads to the right person, chases follow-ups and warns you when a deal is going quiet.
from £1,400
Start here
Want call analytics and QA? See it before you pay.
Describe it in your own words. A person reads it, and for most projects you get a free mockup within one working day.