# Outbound calling agent

> An outbound calling agent is a voice agent that phones people on your behalf: new enquiries, dormant leads, appointment confirmations and feedback calls. It follows a script you approve, respects calling hours and consent rules, and transfers interested prospects to a human salesperson with a written summary.

- Area: [Voice agents](https://devraxo.com/services/voice/)
- Price: from £1,800. Per-minute calling costs are billed at cost and stated up front.
- Timeline: Live in 2–3 weeks
- Page: https://devraxo.com/services/voice/outbound-calling-agent/

## This is for you if
- Enquiries arrive from ads or your website and wait hours for a first call.
- You hold a list of past customers or quotes that nobody has time to revisit.
- You want a person to speak only to people who actually want to talk.

## The problem
- **Speed to lead is a staffing problem.** A new enquiry is warmest in the first minutes. A busy team cannot reliably call that fast, every time, including evenings.
- **The old list is revenue sitting still.** Past quotes and lapsed customers are the cheapest leads you have, and the least likely to be called.
- **Salespeople waste time on cold calls.** Reps spend the day reaching voicemails and wrong numbers instead of speaking to interested people.

## How it works
1. **Define who may be called and why.** We agree the lists, the consent basis and the calling windows, and screen numbers against the relevant do-not-call registers.
2. **Write the call and the rules.** A short, honest opening, the qualifying questions, the objections it may handle and the exact point it hands over.
3. **Connect it to your CRM.** It reads the lead, makes the call, writes the outcome and the transcript back, and books the follow-up.
4. **Warm transfer to a person.** When a prospect wants to talk, the agent connects your salesperson live or books a slot, with the summary in front of them.

## What you get
- Call script and qualifying logic
- Consent and do-not-call handling
- CRM read/write integration
- Live warm transfer to your team
- Outcome and transcript on every lead
- Weekly performance summary

## Questions
### Is it legal to use an AI voice agent for outbound calls?
Rules vary by country and by who you call. We build in consent checks, do-not-call screening, calling-hours limits and a clear AI disclosure, but you remain responsible for your lawful basis. We will tell you plainly when a use case is not appropriate.

### Does it replace my sales team?
No. It handles the first call and the chasing. A person takes over once someone is genuinely interested.

### What if someone asks it to stop calling?
The request is honoured immediately and recorded against the contact so they are never called again by any system connected to your CRM.

### Can it call in more than one language?
Yes. We configure agents in any language you need and test each one against real recordings before you go live.