# Call analytics and QA

> Call analytics and QA turns recorded phone calls into searchable transcripts, structured summaries and quality scores. It flags missed sales opportunities, compliance slips and unhappy customers, and writes the outcome into your CRM, so managers review the few calls that matter instead of sampling at random.

- Area: [Voice agents](https://devraxo.com/services/voice/)
- Price: from £990. Transcription is billed per minute at cost.
- Timeline: Live in 2 weeks
- Page: https://devraxo.com/services/voice/call-analytics-and-qa/

## This is for you if
- Your team takes many calls and you can only review a handful.
- You suspect leads are lost on the phone but cannot prove where.
- You need a record of what was promised and said, for training or compliance.

## The problem
- **Reviewing calls is a lottery.** Managers listen to a few random calls and hope they are representative. The expensive mistake is usually in a call nobody heard.
- **Promises are lost.** A commitment made on the phone — a price, a date — is gone unless someone typed it up.
- **Training has no material.** The best way to coach is to play the real call, but finding it takes longer than the coaching.

## How it works
1. **Connect the calls.** We connect your phone system or call recorder so each call is captured automatically with caller and agent identified.
2. **Define what good looks like.** Your checklist — greeting, discovery, next step, compliance wording — becomes the scoring rubric.
3. **Summarise into the CRM.** Each call becomes a short summary, an outcome and any follow-up tasks, attached to the right contact.
4. **Surface what matters.** A weekly view of the calls worth listening to: missed opportunities, complaints, standout moments.

## What you get
- Searchable transcripts
- Scoring against your checklist
- CRM call summaries and tasks
- Alerts for risk and opportunity
- A weekly management view
- Retention settings that fit your policy

## Questions
### Does it work on calls taken by people, not just AI?
Yes. It analyses any recorded call, whether a person or an AI agent handled it.

### Is it allowed to record and transcribe calls?
Call recording rules differ by country and by call type. We configure recording notices and retention to match your obligations, and you decide how long data is kept.

### Can I customise what gets flagged?
Yes. The rubric is yours: add the phrases that must be said, the words that signal a complaint or a buying intent, and the thresholds that matter to you.

### Where is the data stored?
In your accounts where possible. We state exactly where each piece of data lives before you sign off.