# Booking and reminders agent

> A booking and reminders agent lets customers book, reschedule and cancel appointments by phone or message, writes the change straight into your calendar, sends confirmations and reminders, and offers cancelled slots to a waiting list. It reduces no-shows and removes the phone tag of scheduling.

- Area: [Voice agents](https://devraxo.com/services/voice/)
- Price: from £1,200. Message costs (SMS or WhatsApp) are billed at cost.
- Timeline: Live in 2 weeks
- Page: https://devraxo.com/services/voice/booking-and-reminders/

## This is for you if
- Your day is built around appointments, and gaps from no-shows cost real money.
- Booking by phone ties up a person for minutes at a time.
- You keep a waiting list that is managed with a pen and good intentions.

## The problem
- **Scheduling is a phone-tag tax.** Every booking is several messages to agree one time. Multiply that by a day of appointments.
- **No-shows empty the diary.** A person who forgot is not lazy — nobody reminded them. The slot is gone by the time you realise.
- **Cancellations are not re-sold.** A cancelled slot is only useful if someone else can take it before it passes.

## How it works
1. **We read your booking rules.** Durations, buffers, who does what, deposits, the appointments that need a human to approve.
2. **We connect your calendar system.** Google or Microsoft calendars, or the booking tool you already use, so there is only ever one diary.
3. **We design the reminder cadence.** Confirmation, a reminder, and a last-chance nudge — by SMS, WhatsApp or voice — worded the way you would say it.
4. **We switch on the waiting list.** When a slot frees up, the next person is offered it automatically and the diary updates when they accept.

## What you get
- Voice and message booking flows
- Two-way calendar sync
- Confirmation and reminder sequences
- Waiting-list slot filling
- Reschedule and cancel handling
- A daily summary of changes

## Questions
### Which calendars does it work with?
Google Calendar and Microsoft 365 work out of the box. Many industry booking tools expose an API we can connect to; we confirm yours during the first call.

### Can it take a deposit?
Yes, by sending a secure payment link at the moment of booking. We never read card numbers aloud or store them.

### What if a client needs something unusual?
Any booking outside your rules is held for a person to approve, and the customer is told exactly that.

### Do reminders really reduce no-shows?
Reminders are widely used because they work, but the size of the effect depends on your business. We measure your no-show rate before and after so you see your own number.