# Care plans

> A care plan is a monthly service that keeps a website, app or automation healthy after launch. It covers hosting, backups, uptime and performance monitoring, security patches, small changes and support with a defined response time. DevRaxo offers care plans on systems we build and on existing ones after an audit.

- Area: [Care & growth](https://devraxo.com/services/care/)
- Price: from £99 per month. Essentials from £99/month; Plus from £199/month with priority response and more change hours.
- Timeline: Starts the week you launch
- Page: https://devraxo.com/services/care/care-plans/

## This is for you if
- You launched and now worry about updates, backups and who to call.
- You want changes made without opening a new project each time.
- You need confidence that someone is watching.

## The problem
- **Software ages the day it launches.** Dependencies, browsers and threats change. An unmaintained system is slowly breaking even when it looks fine.
- **Small changes are awkward.** A text edit that needs a quote and a queue gets postponed until it matters.
- **Nobody notices when it is down.** The first sign of an outage is often a customer telling you.

## How it works
1. **We take a baseline.** Performance, security and backups are checked and recorded so we know what “healthy” means for you.
2. **We monitor continuously.** Uptime, speed and errors are watched, and we are alerted before you are.
3. **We patch and back up.** Security updates applied, backups tested, and a restore actually rehearsed.
4. **We make the changes you ask for.** A monthly allowance of hours for edits and improvements, with a response time we commit to.

## What you get
- Hosting and backups
- Uptime and performance monitoring
- Security updates
- Monthly change allowance
- Named response time
- Monthly health report

## Questions
### What is the difference between Essentials and Plus?
Essentials covers hosting, monitoring, security updates and a small block of change hours. Plus adds priority response, a larger allowance and a monthly review call.

### Can I cancel any time?
Yes, on a month’s notice. You keep the code, the accounts and the documentation either way.

### Do you maintain systems you did not build?
Yes, after a short audit to find out what we are taking on, so the plan matches the reality.

### What is the response time?
It is stated in your plan. Priority faults are acknowledged within hours on Plus, with business-hours cover on Essentials.