# WhatsApp and chat agents

> A WhatsApp and chat agent answers customer messages automatically, using information you approve. It qualifies leads, takes simple orders and bookings, collects contact details and escalates to a human with the full conversation attached. DevRaxo connects it to the official WhatsApp Business platform, your website chat and your CRM.

- Area: [AI & automation](https://devraxo.com/services/ai/)
- Price: from £1,200. Meta’s per-conversation fees are billed at cost.
- Timeline: Live in 2–3 weeks (Meta approval time varies)
- Page: https://devraxo.com/services/ai/whatsapp-and-chat-agents/

## This is for you if
- Customers message you on WhatsApp and expect an answer within minutes, including evenings.
- You answer the same ten questions fifty times a week.
- Enquiries get lost between your phone, your inbox and your CRM.

## The problem
- **Messages wait; customers do not.** People who message on WhatsApp expect a conversation, not a form. A slow reply is a closed tab.
- **Your best person answers the dullest questions.** Opening hours, delivery, price ranges: answered by whoever is free, in whatever words they choose.
- **Chats never reach the CRM.** Details typed into a personal phone are details your business never keeps.

## How it works
1. **We set up the official channel.** A verified WhatsApp Business number through Meta’s platform, with your name and profile, so customers see a business and not a stranger.
2. **We teach it your business.** From your own pages, price lists and policies. It answers only from approved information and says so when it does not know.
3. **We design the handover.** Hot leads, complaints and anything sensitive go to a person, with the whole conversation attached in your CRM.
4. **We watch real conversations.** For the first weeks we read the chats with you and fix every answer that was merely adequate.

## What you get
- Verified WhatsApp Business setup
- Website chat widget
- An approved knowledge base
- Lead capture into your CRM
- Human handover with full context
- Conversation reporting

## Questions
### Do you use the official WhatsApp Business platform?
Yes. We use Meta’s official API through an approved provider, which is the supported way for a business to automate WhatsApp. It requires business verification, which we guide you through.

### Can the agent send marketing messages?
Only within WhatsApp’s rules: messages need opt-in and approved templates. We set that up properly and will not build anything that risks your number.

### Will it make things up?
It is restricted to your approved information and designed to say it does not know rather than guess. We test it with deliberately tricky questions before launch.

### Can it speak other languages, such as Urdu or Arabic?
Yes. Text conversations work in any language, including Urdu and Arabic, and we test each one with native speakers.